In JIRA service desk email handling, should other customers in TO of email be added as participants?

We are using SD 2.3.4. We have configured it to accept new requests from email.

When the original email has other customers listed in the CC field, the JIRA SD email handler adds those customers as Participants for the new request.

If the original email has other customers listed in the TO field, in addition to the email address for our service desk email handling account, those customers are not added as participants for the new request.

Is that as intended, or a defect?

1 answer

0 votes

Hi @Trudy Claspill,

This was intended for Service Desk, however due to requests, from JIRA Service Desk 3.0 any email addresses in the TO field are also added as participants.

Thanks,

Warren

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

807 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you