In JIRA Service Desk can we configure "Add People" to behave as a Browse Users field?

[Valerie Boudreau]

Why can we only add people by email address for Add People to JSD tickets, and not like all other user fields where we start typing a name and we see a list of people? 

[Steven F Behnke · Accepted solution]

Have you considered just changing the Project's Request Security to the desired level? Also as Nic mentions... You're not addressing Atlassian with an Answers question. This is a community effort.

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[Valerie Boudreau]

This works for us Steven. I was wrong; there is a setting to enable this. 

Thank you

[Valerie Boudreau]

I edited my question in the event it's helpful to anyone else. (and to hide that I was w r o n g)

[Steven F Behnke]

No worries. The Service Desk team is improving the product very very quickly, the UI for this has changed somewhat recently during the transition in JIRA 7. It's a little more appropriately placed in the Project Administration now.

[Nic Brough -Adaptavist-]

I'd suggest you raise this as a new feature over at https://jira.atlassian.com  - Atlassian are active here, but they don't necessarily respond to anything directly.  Hopefully, you'll get a response from someone on the Service Desk team, but to guarantee some form of response, it's worth raising as a proper request.