Why can we only add people by email address for Add People to JSD tickets, and not like all other user fields where we start typing a name and we see a list of people?
I'd suggest you raise this as a new feature over at https://jira.atlassian.com - Atlassian are active here, but they don't necessarily respond to anything directly. Hopefully, you'll get a response from someone on the Service Desk team, but to guarantee some form of response, it's worth raising as a proper request.
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