In Automation for JIRA, why are some groups not showing under Criteria (when setting a user condition)?

I'm trying to set a user condition where the rule runs when an issue is created by a Reporter who is a user in the PMO group. However that group does not show up.

I checked under User Management in JIRA and we have a group called PMO. I can use it to share things like dashboards. 

2 answers

This widget could not be displayed.
Andreas Knecht Community Champion Sep 07, 2016

Hi Phyllis,

Apologies, but looks like you hit a bug where our group (and user) pickers were caching too aggressively.  I've raised for this and just deployed a fix to production now.

Can you try again please (ensure you reload the 'Automation' admin page in your browser first to make sure you get the latest version)?  

Really sorry you hit this bug!


This widget could not be displayed.

IT's working now. 


Andreas Knecht Community Champion Sep 08, 2016

Hi Phyllis, 

Great to hear!  If you enjoy using Automation for JIRA, it would really help us a lot, if you could spare 1 minute to leave a quick review for us on markteplace (

Also if you have any other questions or comments please let us know!


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

64 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you