In Atlassian connector for eclipse, cannot create a new JIRA Query error

Hi,

I am using Atlassian eclipse connector to connect to the JIRA server from eclipse. In eclipse, after adding the JIRA repository, I have checked validate setting to check whether the server is working or not. I got the message like: The server authentication and given credentials are valid. But, when I am trying to create a new JIRA Query in the eclipse IDE, I am getting a error like "Failed to download project list: Premature end of file." and "Query synchronization failed - premature end of file".

I have posted this error in eclipse forum also, but didnot get any answer.

Hope anyone can help me to solve this error.

BR,

Vimala

3 answers

Let's track the issue here.

That might be permission problem. Please make sure or ask your JIRA admin to check if you have a 'browse project' permission in JIRA.

Cheers,

Jacek

Hi Jacek,

Could you guide me, how do I know whether I have permission to 'Browse project' or not in JIRA.

Thanks in advance!!

BR,

Vimala

Hi again,

I have "browse project" permission in jira. But, I dont know why I cannot connect to the JIRA and cannot create a new JIRA Query.

I have also heard that by using Atlassian connector, we cannot get the mandotary custom fields in the report. Is it true?

Thanks for the reply in advance!!

BR,

Vimala

Take a look at the screenshot:

  • go to the admin section,
  • open one of the projects,
  • select Permissions tab
  • check is specific group/role has a Browse Projects permission (you must belong to that group/role)

Please let me know how it goes.

creensho

Hi,

I have the Browse project permission in JIRA.

Thanks for the help.

BR,

Vimala

Hi Vimala,

Regarding the query creation error, please let me know the version of your JIRA and Atlassian Connector.

Please also make sure that "Accept remote API calls" is set to ON. You can find this setting in Admin | (System) | General Configuration.

Regarding the custom fields we display them in the issue/task editor (they are not listed if value is not set for the field). There is no support for editing custom fields and no support for issue creation/editing if custom fields are mandatory.

I'm also not sure what kind of report would you like to have. Atlassian Connector for Eclipse allows you to list issues according to the server or custom filter (quite flexible) and also open/edit single issues in the issue editor.

Cheers,

Jacek

Hi Jacek,

I am using Jira version 5 and Atlassian connector Version 3. I have checked 'Accept remote API calls' and is set to 'ON'.

I would like to generate a monthly issue report which contains the list of severity of the issues (minor/major/blocked) on the selected project .

I would also like to generate a monthly report which contains the list of status of the issues (Open/Closed/New) on the selected project.

Thanks for the help in advance!!

BR,

Vimala

Hi,

It looks like there is some nasty issue with your environment. Could you please:

  • Create account and try to connect to https://studio.atlassian.com? You can use project PLE (Atlassian Connector for Eclipse) for a query. I want to find where the problem is located. It is either your Eclipse plugin or JIRA. You can also try to connect to some local fresh JIRA instance if there are some issue with studio.atlassian.com
  • Check if there is more information in the Eclipse error log related to the issue.

Regarding JIRA reports, Atlassian Connector for Eclipse is just a kind of extention for Mylyn. There is no typical reporting capability. You can only list tasks/issue according to the defined filter. Take a look at the screenshot how it looks in my Eclipse.

There are some dedicated reporting plugins for JIRA. You can search https://marketplace.atlassian.com/search?application=jira&q=reporting+. Here are two examples:

Hi Jacek,

Thanks for the help. I will try the above mentioned procedure and get back to you.

Thank you so much for your valuable time for explaining each and every step clearly.

BR,

Vimala

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,380 views 15 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you