Impossible to add user on project

Hi,

We have a problem with a project, he has a lot of users <50

And now, when we add a users on the project, we have a error checkbox with "Impossible to contact Jira server, it's maybe a temporary problem or...."

Any ideas?

Thanks a lot

5 answers

1 accepted

This widget could not be displayed.
Yew Teck En Atlassian Team Dec 30, 2013

You seems to got into this bug: https://jira.atlassian.com/browse/JRA-30817. Try increase the maxHttpHeaderSize of the connector in your <jira_install>/conf/server.xml

This widget could not be displayed.

What's your JIRA license limit? How many users does you JIRA license allows?

This widget could not be displayed.

We have a JIRA Unlimited Users: Commercial License

No problem for add a user on a project with a small amount of users

This widget could not be displayed.

Look at the JIRA log file (atlassian-jira.log). That will give you some hint on the actual cause.

This widget could not be displayed.

Thnaks a lot for your help!

Yew Teck En Atlassian Team Dec 30, 2013

hope that helps. :)

Happy New Year!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

135 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you