Importing single project from Cloud instance to different version of server instance


We were in testing phase of Jira cloud instance a year ago and bought 100 user licenses and we already have On Prem instance with 500 user license.

We recently upgraded Server instance Jira to 7.3.3 version and have more than 500 active projects going on and is the main instance used by everyone.

Currently there are only 2 active users (under the same project) in our cloud instance and we want to migrate them to the On Prem instance without loosing any configuration of their projects/boards, attachments etc. I understand that cloud instance is always on the latest version and we are little behind, is there a safe approach that I can do this, without loosing any data and without overwriting any of our existing configuration in On Prem instance?

I was thinking to first install jira 7.6 in a test env and then try the migration and then do another migration from 7.6 to 7.3.3 instance.. Is there a way to do this directly to 7.3.3 version?



1 answer

1 accepted

0 votes

Hi Leena,

The best way to get the users into your local instance at this point is going to be to upgrade the target instance to the latest version, backup the Cloud site and import the data. 

You would not be able to make a test instance of the latest and go back to a lower version due to the limitations of the Project Importer tool:

  • The version of JIRA in which your backup was created must be identical to the version of your target JIRA instance, e.g. if your backup file was created in JIRA 6.4, then your target instance of JIRA must be version 6.4.
  • If your backup file is from a later version of JIRA than your target instance of JIRA:
    1. Upgrade the version of your target instance of JIRA to match the version of JIRA in which the backup was created.

Take a look at Restoring a Project from backup for more information about the requirements to import a single project.



Unfortunately we cannot go to the latest jira version on our On Prem instance.

Does it mean that we cannot migrate from cloud to server at all? I mean we must spend extra money only for 2 users? is there any lower user tier available for cloud instance?




Oh Never mind, I did find the lower user tier.


Thanks for all your help.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,906 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot