Importing internal comments to Jira Service Desk by CSV

Ray Eaton December 19, 2016

I can import tickets and comments from a csv file. But how to I import internal comments, ie those that should not be visible to customers on the portal?

JIRA Service Desk 3.2 - server edition

2 answers

0 votes
dlazarchuk April 12, 2018

Hey Ray,

Help-Desk-Migration.com can help you with this operation.

 

Disclaimer: I work at Help Desk Migration as an account manager.

Marco Brieden August 14, 2018

Hi Dima,

the last time I talked with help-desk-migration.com they said internal comments can't be imported.
Has that changed?

0 votes
Bridy Frett February 28, 2017

Did you find an answer to your question?  I'm trying to import data from Zendesk and have the same question.

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