JIRA version 7.2.3 running on linux
The process commences and demonstrates progress before returning to the originating screen without completing or displaying any warning or error messages either on screen or i nthe log file. The last line in the log file is:
2017-08-02 13:33:50,767 JiraImportTaskExecutionThread-1 INFO firstname.surname 813x548x1 7ypqxo 22.214.171.124 /secure/admin/XmlRestore.jspa [c.a.j.bc.dataimport.DefaultDataImportService] Importing data is 20% complete...
I ran into a similar issue few months back, few things are important here
1) Please make sure the cloud backup is for the "Server" version of JIRA and not for "cloud" version of jira.
2) JIRA cloud version are always latest versions, thus if you are trying to restore the backup on the server, make sure server is also the latest version i.e. 7.4 , if it's 7.2.3 then check if there is a compatibility matrix available or just check once with Atlassian support.
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