Importing a cloud backup into JIRA server stops without warnings

JIRA version 7.2.3 running on linux

The process commences and demonstrates progress before returning to the originating screen without completing or displaying any warning or error messages either on screen or i nthe log file. The last line in the log file is:

2017-08-02 13:33:50,767 JiraImportTaskExecutionThread-1 INFO firstname.surname 813x548x1 7ypqxo 168.217.144.189 /secure/admin/XmlRestore.jspa [c.a.j.bc.dataimport.DefaultDataImportService] Importing data is 20% complete...

 

1 answer

0 vote
Tarun Sapra Community Champion Aug 02, 2017

Hello Brenden,

I ran into a similar issue few months back, few things are important here

1) Please make sure the cloud backup is for the "Server" version of JIRA and not for "cloud" version of jira.

2) JIRA cloud version are always latest versions, thus if you are trying to restore the backup on the server, make sure server is also the latest version i.e. 7.4 , if it's 7.2.3 then check if there is a compatibility matrix available or just check once with Atlassian support.

Thanks Tarun,

 

The export was for Server, yes. The ultimate aim here is migrating a project from a cloud instance to a server instance (including attachments). That instance is running 7.2.3.

 

I'll contact support and get their advice generally.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

Mission-critical battery manufacturer fulfills FAA software requirements with Commit Policy Plugin

EaglePicher Technologies is a leading manufacturer of battery systems for diverse industries like defense, aviation, space or medical. As they operate in highly regulated industries, keeping a clear ...

132 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you