Importing a JIRA project from another instance - what makes a user required vs optional

We are moving a number of projects from another Jira instance to ours. We're using the botron configuration manager to do the project configuration, then the built-in project import to move the issues.

During the project import, we got an error that said there were 6 required users that didn't exist and couldn't be created because their details do not exist. There there are the 15 optional users. What makes a user optional vs required?

If one or more issues are assigned to a non-existant user, does that mean they are required?

In the source system I can't find any reference to these 6 users at all. I don't seem them assigned to any issues or reporters for any issues.

Thanks all.

2 answers

1 accepted

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Accepted answer

Assignees and Reporters are required.  People that have contributed comments and are not assignees and reporters are optional.

0 votes

Hi Team,

As far as I know, the users who are assigned to projects and issues are required users. If you don't have them in JIRA the import might not work correctly indeed. You can create the users in JIRA and disable them to not count in the license. The proceed with the import. I believe this will do the trick.

Cheers,

Rodrigo

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