Importing a JIRA project from another instance - what makes a user required vs optional

We are moving a number of projects from another Jira instance to ours. We're using the botron configuration manager to do the project configuration, then the built-in project import to move the issues.

During the project import, we got an error that said there were 6 required users that didn't exist and couldn't be created because their details do not exist. There there are the 15 optional users. What makes a user optional vs required?

If one or more issues are assigned to a non-existant user, does that mean they are required?

In the source system I can't find any reference to these 6 users at all. I don't seem them assigned to any issues or reporters for any issues.

Thanks all.

2 answers

1 accepted

Assignees and Reporters are required.  People that have contributed comments and are not assignees and reporters are optional.

0 vote

Hi Team,

As far as I know, the users who are assigned to projects and issues are required users. If you don't have them in JIRA the import might not work correctly indeed. You can create the users in JIRA and disable them to not count in the license. The proceed with the import. I believe this will do the trick.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

765 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you