Imported attachments are not displaying

[Tyrone_Jackson]

When migrating issues between two Jira Cloud sites using the External System Import with a CSV file, attachments are not displaying. Following the information at https://confluence.atlassian.com/cloudkb/importing-attachments-into-jira-cloud-using-csv-external-system-importer-966669960.html did not help. 

This is the format I used:

01/Jun/19 9:45 PM;firstname.lastname;grid.png;https://myusername%40intertecintl.com:<**MYTOKEN**>@intertec.atlassian.net/secure/attachment/30461/grid.png

[Shannon S]

Hello Tyrone,

Thank you for contacting us about this.

We were having some attachment issues yesterday, but those were resolved. If you're still encountering this issue, could you raise a ticket with our Cloud team? 

The Cloud team will be able to access your instances directly and help you to get the attachments to display.

Let me know if you need any help doing that!

Regards,

Shannon