Import to JIRA

I am unable to import a CSV file to JIRA. It doesn't give me the option and I have no way to select this feature. I'm not sure what the issue is.

JIRA_Import.PNG

2 answers

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Steven Behnke Community Champion May 01, 2017

You're on the right horizontal admin tab. On the left-side tabbed navigation, you should see a section called Import & Export as well as an item called External System Import

This module will allow you to import CSVs as an ADMINISTRATOR.

 If you're looking for the user-facing CSV import, it's simply under the Issues top-level navigation menu.

That's the issue. There is no section called Import and Export. It's not there. The other "user-facing CSV import" isn't under Issues either. 

Steven Behnke Community Champion May 01, 2017

Understood. Are you in JIRA Server or JIRA Cloud? As an admin, I have the option in both.

Perhaps this issue applies? External System Import link missing from JIRA Only OnDemand instances It seems that while the Section/Links aren't visible, they are still avaliable in the GG menu or by directly navigating to the URL.

We are on JIRA Cloud. I tried thatgG+G shortcut and that feature is not available.

 

Steven Behnke Community Champion May 02, 2017

My only suggestion is to ask Support then. You can find them at getsupport.atlassian.com. 

This feature is avaliable to me, a JIRA-Administrator, in Cloud and Server. I'm not sure why your case would be any different.

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Ann Worley Atlassian Team May 04, 2017

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