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Import tasks from Pivotal to Jira (CSV)

I am having a hard time discovering how to import tasks and status of the tasks that are inside Pivotal issues. I export the data in a CSV file and was able to import almost everything on Jira (creating necessary fields to include all information from Pivotal), except tasks and the status of the tasks.

1 answer

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Jack Community Leader Jul 21, 2021

I don’t quite understand. When you refer to tasks is that synonymous to what Jira calls issues? Every line item in your CSV file would be an issue in Jira and I would assume would be a task from pivotal? What errors are you receiving during import?

Sorry that I didn't myself clear. I am able to import issues, except the tasks that are inside the issues + the status of the tasks. I screenshot the CSV file (Pivotal fictional data), please take a look in the column U and V where contains the task and task status field. 

Screen Shot 2021-07-21 at 15.09.22.png


Before I do the import I didn't find a field either am able to create a field that matches my needs, so because of that I didn't receive any error related to it as I am not importing this part. 

Jack Community Leader Jul 21, 2021

You should create any custom fields prior to importing.

Yes, I know but as I mentioned in the previous comment, I didn't find any option when I am customizing that attends my needs.

Jack Community Leader Jul 22, 2021

Are you using a CMP? Are you an admin? To create a custom field go admin > issues > custom fields and create field.

Yes, I am an admin. I know how to create new fields, but as I mentioned before none of the options when I am creating a customized field attend to my needs.


Screen Shot 2021-07-22 at 08.56.24.png

Jack Community Leader Jul 22, 2021

I’m unsure what more I can offer at this point unfortunately.

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