Let me know the answer to the above questions and take a screenshot of any errors you see.
If you are using JIRA Cloud there is a known issue on JAC titled The non-admin CSV Importer "Validate" feature returns a false error when importing Parent/Sub-task issues where the following error is shown:
The validation process has found 1 error/s - Fatal error during import: Parent Issue cannot be null
If you are on Cloud and seeing that particular error please vote on JST-353921 to add impact and you'll be notified when a fix is found.
If you are on Server, please provide the screenshot and any snippets from the logs that you can find in relation to this error.
I'm using the cloud verions.
I have admin rights
I can't vote in the issue JST-353921 (link doesn't go to the issue)
I'm use the import functionality sinds a year (it worked well until the end of december). So i think the CSV is ok
Underneath you find my CSV Content (example) and screenshot of the error (after validation)
WIBEMA,Nanobeam AC,1,,Task,1,,Controle bestelling - Ubiquiti NanoBeam 5AC 16db (2 Stuk - SNETWNBE-5AC-16),,wout,Frank,1231,,,18000,12-19-2017
WIBEMA,Nanobeam AC,,,Sub-task,101,1,Bestellen - Ubiquiti NanoBeam 5AC 16db (2 Stuk - SNETWNBE-5AC-16),,Pieter,Frank,1231,,,54000,12-05-2017
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