Import Service Desk Request Type into EazyBI

As part of tickets being raised we can look at the Issue Type within EazyBI (i.e. Service Request, Incident).

However we also use the Service Desk Request Type parameter (i.e. Issue, Report Request), how can we import this into EazyBI so that we can view this parameter?

Thanks in advance 

1 answer

1 accepted

Hi Paul,

 

You could try opening eazyBI import settings, ensuring that the project with Service Desk is selected and then in "show available custom fields" section select to import custom field "Customer request type" as a dimension and property.

Customer Request Type.jpg

 

Later you could use this new dimension for your reports.

 

Please contact support@eazybi.com if you have further questions regarding this!

 

Kind regards,

Martins Vanags / support@eazybi.com

Got it, thanks! Was overcomplicating it when in fact it was right there smile

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