we work with an external company together. They use OTRS. We create an Account for the external company, so they got automaticly jira emails. These E-Mails will be imported to OTRS, but if OTRS sends a automaticly reply then our jira isn't able to import this reply. We got the error: An error occurred while trying to create issue comment: Unable to load BODYSTRUCTURE: Unable to load BODYSTRUCTURE
Is there any solution to combine jira and ORTS or a fix for the error message?
It's a bug in whatever ORTS is. It's structuring emails incorrectly and Jira doesn't know how to handle emails broken in that way
For what it's worth, I've had the same problem with Gmail - https://java.net/projects/javamail/pages/Gmail
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot