we work with an external company together. They use OTRS. We create an Account for the external company, so they got automaticly jira emails. These E-Mails will be imported to OTRS, but if OTRS sends a automaticly reply then our jira isn't able to import this reply. We got the error: An error occurred while trying to create issue comment: Unable to load BODYSTRUCTURE: Unable to load BODYSTRUCTURE
Is there any solution to combine jira and ORTS or a fix for the error message?
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