Import OTRS E-Mails as comment to Issue fails


we work with an external company together. They use OTRS. We create an Account for the external company, so they got automaticly jira emails. These E-Mails will be imported to OTRS, but if OTRS sends a automaticly reply then our jira isn't able to import this reply. We got the error: An error occurred while trying to create issue comment: Unable to load BODYSTRUCTURE: Unable to load BODYSTRUCTURE

Is there any solution to combine jira and ORTS or a fix for the error message?

Thank you

1 answer

0 votes

It's a bug in whatever ORTS is. It's structuring emails incorrectly and Jira doesn't know how to handle emails broken in that way

For what it's worth, I've had the same problem with Gmail -

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,752 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you