It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Import JIRA issues from CSV no longer works

This question is in reference to Atlassian Documentation: Troubleshooting JIRA Problems in JIRA Agile

I am trying to import Story issues from CSV and the import process just seems to not work once you click Validate or Begin Import buttons. Did that break in one of the latest versions? A blank browser page is presented and nothing is spinning or acting like it is even doing anything. We are using JIRA 7.1.7 and attempting to use the standard Import Issues from CSV function; not using any plug-in.

3 answers

I'm also experiencing this issue in version 7.1.7.  The jiraservicedesk logs indicate the following error:

21-Jul-2016 11:29:23.176 WARNING [http-bio-8443-exec-13] org.apache.catalina.connector.Response.sendRedirect Failed to redirect to [https://ALTASSIANURL:8443/secure/admin/ImporterLogsPage!import.jspa?externalSystem=com.atlassian.jira.plugins.jira-importers-plugin:bulkCreateCsv&atl_token=ATLA-SSIA-ANTO-KENS|54cfa9a3a6ff91f71f068106fed75c22581d6ae6|lin]
java.lang.IllegalArgumentException: Illegal character in query at index 188: https://ATLASSIANURL:8443/secure/admin/ImporterLogsPage!import.jspa?externalSystem=com.atlassian.jira.plugins.jira-importers-plugin:bulkCreateCsv&atl_token=ATLA-SSIA-ANTO-KENS|54cfa9a3a6ff91f71f068106fed75c22581d6ae6|lin

Also occurs in 7.1.9.

And now, I see that Issue Type is no longer a JIRA field that can be mapped. The only way to use the importer now is to import issues into the default type for the project which is NEVER the issue type I need to import. Atlassian really broke this feature now to the point of it being unuseable.

Can't Map Issue Type.png

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you