Import IT360 tickets into jira ticket

Hi All,

My company uses IT360 as a service desk software and JIRA as an issue tracking. So, whenever we get tickets in IT360, we read and create the similar issue in JIRA and assign it. But for 90% of the tickets in IT360, we create the issue in JIRA. So, we want to automate this, is there any plugin in JIRA to do this?

Note: we dont want to use jira-servicedesk, as its big process to use new software for servicedesk

1 answer

1 votes

 As there are no add-ons for this, you're going to need to code something for yourself.  You have two broad options

  1.  Get IT360 to push information into JIRA
  2.  Have JIRA monitor IT360 and pull the data out of it

JIRA has a REST interface that IT360 can use for point 1, as well as webhooks, and the ability to get information from emails.  It's extensible enough that you can code for other sources as well (the main three I mentioned are off-the-shelf, other stuff needs a bit more thought)

But I don't know anything about IT360, so I'd suggest you start by looking at what that can do.  As an example, Can you drop code into it to make REST calls to other systems?


I don't know. Is that IT360 trying to push data over REST into JIRA?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,754 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot