Import Error: No 'key' field for Issue #####

I have seen a few questions about this before but none with a "valid" answer.  I have a running JIRA Cloud instance with several projects.  I have taken serveral backups daily of this instance and all projects and attachments.  I have tried both a Cloud back and a backup for Server.

I created a JIRA Server instance and I am trying to use a back .zip file to restore so I can recover a deleted issue.

Every time for ever file I get this error.

Someone anwered one of these questions with using a valid backup file. 

My issue is, how can I get one?  There are no options or settings you can do or change, you just make a backup.  Why is JIRA Cloud making a backup file that then cannot be used to restore?  Isn't it fairly useless?

4 answers

I have the same issue and there is seemingly no ownership on a solution.  Currently left with a Jira Server and no project.

I have the same error...  And it appears we are in limbo with no solutions in sight...

Same issue here... no atlassian comments?

same issue unable to resolve this. Atlassian can you please provide your suggestions?

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