Import Error: No 'key' field for Issue #####

I have seen a few questions about this before but none with a "valid" answer.  I have a running JIRA Cloud instance with several projects.  I have taken serveral backups daily of this instance and all projects and attachments.  I have tried both a Cloud back and a backup for Server.

I created a JIRA Server instance and I am trying to use a back .zip file to restore so I can recover a deleted issue.

Every time for ever file I get this error.

Someone anwered one of these questions with using a valid backup file. 

My issue is, how can I get one?  There are no options or settings you can do or change, you just make a backup.  Why is JIRA Cloud making a backup file that then cannot be used to restore?  Isn't it fairly useless?

2 answers

I have the same issue and there is seemingly no ownership on a solution.  Currently left with a Jira Server and no project.

I have the same error...  And it appears we are in limbo with no solutions in sight...

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Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

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