I know how to connect JIRA and Confluence for logins and for the plugins like Service Desk. My question is how can I pull the Confluence page data?
We are using Confluence for a Knowledge Base. We would like to use those KB article as prefab answers that we can email back to customers. I would like to be able to copy the text of the article into our email system (JETI plugin) or import the artilce as a comment to the JIRA ticket.
I'm open to doing it another way if there is a plugin made for prefabs. I didn't see this function in Service Desk despite the KB connection on the service pages.
I beleive you will need to build your own plugin to do this. THere are several challenges to consider:
Some users in the old forums had a plugin that did this (though would surely need a rertrofit). http://jira.10933.n7.nabble.com/Embedding-Confluence-Page-in-JIRA-Issue-detail-screen-td50026.html
If you're willing to wait it sounds like a great enhancement suggestion for service desk, https://jira.atlassian.com/browse/JSD
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