Impact of User deletion - Jira Premium licence

Tizi April 24, 2024

Hello everyone,

I had already read in another post that a user deletion can have an influence on tickets, comments etc. Deactivation and blocking would therefore make more sense, but the cost calculation of jira premium includes the deactivated and blocked users.

How do I solve the problem and reduce the licence costs?

3 answers

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Debbie Jolley April 24, 2024

@Tiziano Bruno 

use this page to view how pricing is calculated

Jira Pricing - Monthly and Annual Subscription Cost per User (atlassian.com)

if you put 91 users in the calculator it comes up with $1,456 - bear in mind what they've shown is an estimate

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John Funk
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April 24, 2024

Hi @Tiziano Bruno 

Not sure who told you that, but no they don't count towards your license if they are not active. 

Tizi April 24, 2024

Okay but based on what is the cost calculated? Please have a look on the discussion before

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Nikola Perisic
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April 24, 2024

Hello @Tiziano Bruno 

Honestly, I haven't heard that you would get billed for the deactivated users. Do you have a reference of this statement? With the deactivation of the users, which can only be done for the managed users. Managed users are the ones who were claimed by a domain. These could be found here (Atlassian Administration -> Directory -> Managed accounts).

Screenshot 2024-04-24 at 13.41.36.png

These users won't be able:

  • To login
  • They won't have the access to any site
  • They are NOT counted towards the billing

Now, if you don't have the managed users, then these users need to be suspended, which has the same impact as the users who get deactivated.

Tizi April 24, 2024

image.pngJira Premium should cost 12.48 dollars per user, we have 93 active users, that doesn't add up to 1456 dollars

Nikola Perisic
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April 24, 2024

Honestly, I am not familiar with this one. As I am familiar, users that who are deactivated, they do not get billed from standard to enterprise tiers. And yes, you are correct about the pricing unallignment. Let me tag someone from Atlassian, so they can help us.

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