Images Missing from Email Notifications

Have noticed that screenshots (which are in PNG format) that show up properly as actual inline images in the issue in JIRA are not showing up in the email notifications for the issues. Example shown here - note the "?" where the images should be:


image2016-12-16 16:49:21.png

2 answers

Hi Chris, it could be one of two things. One is that the emails haven't been set up to send as HTML. The other is really two things but since they both relate to Outlook, I'll combine them as one smile 


  1. Outlook may not be downloading the images although if it's downloading the other icons, I don't think that's it. Nevertheless, checking that it is set up to download images won't hurt
  2. You are not using IE. This is normally a Very Good Thing when it comes to JIRA but for Outlook, not so much as it would use the IE authentication to log into JIRA and pull out the images (in simple terms). You could try logging into JIRA using IE and having the Remember Me box checked and then seeing what an email notification looks like. 


If those two things do not fix it, then I suspect it is this outstanding bug 


Thanks for sharing your thoughts. I read over JRA-41675 and that in particular sounds exactly like what we're experiencing. That is, add an image to a description, expect to see that image in the email notification, and then only see a missing image in the email notification. We're experiencing it with Chrome / Mac Mail; however another user is more of an IE / Outlook person while yet another is a Firefox / Thunderbird user. The problem exists on all platforms.

Sounds like Atlassian folks are working on it; however reading the frustration on that thread exhibited by long-time users is a little alarming. We are brand new to JIRA and really like it so far; however, it sounds like they can be slow to resolve these kinds of issues.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,172 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you