Ignore mail priority

fuessldo May 10, 2015

Hi

Is it possible to deactivate the mapping between mail priority and Jira priority ? I always want the defailt priority for all issues created by mail even if the mail has a flag "importance : high" in its header.

Thanks

1 answer

1 accepted

0 votes
Answer accepted
Piotr Klimkowski
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 10, 2015

Not possible with the built-in mail handlers unless the priority field is not visible (see JRA-7646). You can create a custom mail handler as shown here (basically make a copy of CreateIssueHandler and apply the changes needed. Alternatively you may search for some add-ons that support it out of the box.

Suggest an answer

Log in or Sign up to answer