If tickets are reopening , a reason box should pop up and after that reason ticket should open.

If tickets are reopening , a reason box should pop up and after that reason ticket should open.

1 answer

0 votes
Tarun Sapra Community Champion Jun 19, 2017

Hi Uday,

This is a starightoward requirement to implement in JIRA.

You have the add a validation on the transition which is taking the ticket to "re-open status". Basically in the workflow configuration you can add "comments screen" on the trasition such that a comment box appears when transition is to the re-opn status and also add a validation that the comments box should be filled otherwise the transition will fail.

I will suggest to you to use the comments box rather an custom field called "reason"

 

https://confluence.atlassian.com/jirakb/how-to-configure-comment-field-to-be-required-in-workflow-transition-648381476.html 

You can also use the plugin script runner for the same purpose.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,880 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot