If tickets are reopening , a reason box should pop up and after that reason ticket should open.

If tickets are reopening , a reason box should pop up and after that reason ticket should open.

1 answer

0 vote
Tarun Sapra Community Champion Jun 19, 2017

Hi Uday,

This is a starightoward requirement to implement in JIRA.

You have the add a validation on the transition which is taking the ticket to "re-open status". Basically in the workflow configuration you can add "comments screen" on the trasition such that a comment box appears when transition is to the re-opn status and also add a validation that the comments box should be filled otherwise the transition will fail.

I will suggest to you to use the comments box rather an custom field called "reason"

 

https://confluence.atlassian.com/jirakb/how-to-configure-comment-field-to-be-required-in-workflow-transition-648381476.html 

You can also use the plugin script runner for the same purpose.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

818 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you