If tickets are reopening , a reason box should pop up and after that reason ticket should open.

If tickets are reopening , a reason box should pop up and after that reason ticket should open.

1 answer

0 votes
Tarun Sapra Community Champion Jun 19, 2017

Hi Uday,

This is a starightoward requirement to implement in JIRA.

You have the add a validation on the transition which is taking the ticket to "re-open status". Basically in the workflow configuration you can add "comments screen" on the trasition such that a comment box appears when transition is to the re-opn status and also add a validation that the comments box should be filled otherwise the transition will fail.

I will suggest to you to use the comments box rather an custom field called "reason"

 

https://confluence.atlassian.com/jirakb/how-to-configure-comment-field-to-be-required-in-workflow-transition-648381476.html 

You can also use the plugin script runner for the same purpose.

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