We just set up a add on which is sending an e-mail to the author of a ticket. Our goal is to send a feedback e-mail to the author of an issue which was submitted through the JIRA ServiceDesk portal. But since we are using the same issue types for the portal and for the normal project, you can submit all the issues through the portal or just create it directly in JIRA - and both ways will trigger such a feedback e-mail.
Any chance to configure stuff (for example a JQL filter channel-request-type=portal) in that way, that only issues which were submitted through the portal with trigger that post function?
All the best! Lars
My advice is to use hidden from JIRA SeerviceDesk portal field with predefined value, and check this value in workflow.
"The following fields can be added to a request type and given a preset value, but will be hidden from customers:
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs