If conditions for post functions in workflows

We just set up a add on which is sending an e-mail to the author of a ticket. Our goal is to send a feedback e-mail to the author of an issue which was submitted through the JIRA ServiceDesk portal. But since we are using the same issue types for the portal and for the normal project, you can submit all the issues through the portal or just create it directly in JIRA - and both ways will trigger such a feedback e-mail.

Any chance to configure stuff (for example a JQL filter channel-request-type=portal) in that way, that only issues which were submitted through the portal with trigger that post function?

All the best! Lars

3 answers

the "if-then-else" features are supposed to be in Service Desk 2.4, I believe - what version are you running?

My advice is to use hidden from JIRA SeerviceDesk portal field with predefined value, and check this value in workflow.

"The following fields can be added to a request type and given a preset value, but will be hidden from customers:

  • Assignee
  • Linked issues

This is only half of the truth - the functions are very limited and the function cannot send email

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,241 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot