If a project has 2 workflow types, will the Backlog ever populate on a SCRUM board?

[Melissa McConnell]

I am trying to create a board from a saved filter, however the backlog displays empty. I reviewed the information on your site and it mentioned something about workflows - this particular project has 2 workflows attached to it. Will the backlog ever be able to be populated? 

Thanks, 

Melissa 

[Alexey Matveev]

Hello,

Is it right that your saved filter produces issues? If it is a Kanban board then go to Board->Configure and check that there is no Kanban borad sub-filter query defined.

[Alexey Matveev]

Or is it board for Jira core?

[Melissa McConnell]

The filter will display the issues as expected. It is a SCRUM board I am attempting to create; the backlog is empty even though the filter produces 207 issues. 

[Alexey Matveev]

What is your Jira Version? Is it Cloud?

[Melissa McConnell]

server 

7.3.6

[Alexey Matveev]

Make sure that columns on the Column tab are configured properly. Could you also make a screenshot of the General tab of the board and the empty backlog?

[Melissa McConnell]

I can see all of the statuses under columns as they should be. It does tell me that the Simple Workflow is not available. Does that mean you can't use a backlog? 

[Alexey Matveev]

Could you make a screenshot of the message?

[Melissa McConnell]