• Community
  • Products
  • Jira
  • Questions
  • If I change the reporter after an issue is created, the new reporter does not receive notifications. How do we set it up to where the new reporter will get the notifications?

If I change the reporter after an issue is created, the new reporter does not receive notifications. How do we set it up to where the new reporter will get the notifications?

If you add the new reporter as a watcher or request participant they will receive notifications. Otherwise they will receive none. If they create the issue themselves everything works as expected. The issue arises when I (or another service desk agent) create an issue ourselves and then set the reporter as another user. Thanks!

1 answer

This widget could not be displayed.

First verify your Notification settings for the project.  Reporter should be listed for each event you want them notified on.  If you've verified that the notification settings are correct, then it's likely a bug you've run into.

 

image2017-1-11 17:15:43.png

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

578 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you