It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Ideas / Advice Needed for a Jira Service Desk Issue Type

I have a process I'm looking to move into the JSD Cloud. The process is currently carried out manually and has a plethora of fields. I'm running into the limitation of only being allowed 19 fields. Does anyone have any idea how to get by this limit or how to arrange my work flow differently?

The first set of fields are basic information about the user in question (name, number, manager, etc.) the remaining fields are verification questions to ensure the user has done "x".

Any advice is greatly appreciated!

1 answer

1 accepted

0 votes
Answer accepted

Hi Jeremiah,

Where are you hitting the limitation in the fields in service desk?  Are you talking about the Visible field mappings on the request types as described in this article

If this is the case you can get more fields options avaliable by adding fields to the create screen for this this issue type.  But do be aware that some field types are unsupported and will be hidden or require a default value.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Keep your team in the loop with Team @mentions in Jira Software!

Hi everyone! My name is Jenny, a Product Manager at Atlassian. After launching Team @mentions in Confluence, we heard a lot of positive feedback from customers that they love how easy it is to @men...

221 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you