Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

ITIL and Service Management support in Jira

Hi Guys,

I realize this topic has been raised several times throughout the past years:

How much of ITIL and Service Management Processes can be deployed using Jira? My taking of all posts I read so far is that Jira is in its heart an issue tracking system. While it could serve as a great Helpdesk/ Support ticketing system, it has very limited "out-of-the-box" features that support ITIL practices or things like integration with CMDB. One can of course use the customization power of Jira to have some of basic ITIL features implemented but this is not as powerful as dedicated tools such as OTRS etc.

So my question is, is this still the status quo or do we have some considerable changes in that area?

Many thanks for your help!

1 answer

the only thing I see as far asthe ITIL support is the workflow.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you