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IT unable to receive emails upon Issue Created

I am using the default notification scheme however I have added send email to single user (me) for whenever an issue is created. I am not receiving an email when an issue is created by anyone. I do receive some emails like when a comment is added but nothing for issue created. 

Notification helper shows Status: X receives notifications for the 'Issue Created' event 

So I should be receiving the emails. I can't see any emails are being blocked or going to spam. A workaround is using automation to send me an email when an issue is created.

1 answer

0 votes

Hi @Matthew Hutchinson ,

Please follow the troubleshooting steps in this article:

Like the last step indicates, "if these suggestions still do not remedy the problem, create a support ticket at in the Cloud Support project."

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