IE stopped working when clicking on Createissue for one project in Jira 7.2.6

Hi,

I am seeing the problem with just one project createissue screen does not loading in IE 11. My jira version 7.2.6.

Steps to reproduce the issue

1) Open IE 11

2) type the Jira url

3) login into Jira

4) Click on "Create"

5) Select "project" and "IssueType"

6) Click Next

Then the IE browser stopped working. When I click on "Close Program" then going to previous screen.

 

Everything works fine in Firefox and chrome browser. Nothing changed from past 2 years. Hope we never tested using IE since then.

 

Anyone has any suggestion for this. Thanks for the help in advance.

 

 

1 answer

0 vote

Hi Omprakash,

That's odd that is happening for one project.  If you create a new project does this happen?

I would try clearing the cache and cookies, trying in a Private Browsing window to rule out any browser add-ons etc.

If that fails, I would next open the developer panel and open a project that works and then the one that doesn't to see if you can tell any difference.  Finally, if there doesnt' appear to be any communication reproduce the issue and generate a HAR file.  This should help you determine what is going on with the communicaiton between the browser and JIRA.

 

Cheers,

Branden

Branden,

 

I just looked at in Private Browsing option in safety in IE 11 version. I did not find that option.

It is happening with just one project in all developer machines including mine. 

I am unable to reproduce the HAR file. As IE browser itself stopped working when I click on create button and then select the project and issue type and then click on NEXT so its not showing any results.

Anyway I can find the root cause for this issues. Strange thing is same project with same configuration working in DEV environment but not in prod. 

 

Thanks,

Om

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

727 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you