IE 11 hangs while accessing jira websites

Whenever JIRA links are accessed through Internet Explorer11, its just swings or stays as hang state.

JIRA is 6.4

Compatibility is also set on/off still no effects.

And it just goes in Running state and at end.. page cannot be displayed.

But this is on a Particular system.

On the same machine, works fine with chrome and firefox.

2 answers

1 accepted

Hello Piyush,

IE 11 is compatible but, please aware of the below three points mentioned in our Supported Platforms documentation https://confluence.atlassian.com/display/JIRA063/Supported+Platforms for more details:
# Minimum screen resolution of 1024 x 768 (when browsers are maximised).
# Please refer to our [Security Bugfix Policy|https://www.atlassian.com/security] on fixing browser issues.
# 'Compatibility View' is not supported.

M

2 votes
Paulo Hennig Atlassian Team Oct 23, 2015

If you run with no add-ons enabled, do you still face the same problem? 

In case if your instance is running behind a proxy, also run the test accessing JIRA directly and check if the problem will still persist and use the following guide to analyse the web requests:

 

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