I would like to know why Jira Service Desk will not create a ticket from email when the Subject line is empty

 

1 answer

1 vote

JIRA has a handful of "fields" that are absolutely mandatory.  Project, issue key, issue type are generally handled for you, but it absolutely must have a "Summary"

When importing email, it reads the subject line for the summary (a logical UI choice in my opinion), so if a user leaves the subject blank, it has nothing to put in the summary

An arguable fix would be to dummy string in for these cases, something like "User has neglected standard netiquette and left the most useful part of the email blank", but the standard handlers just fail and reject the email.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

77 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you