I put some automation rules on my JIRA Service Desk workflow.
For instance when my customer put a comment on a ticket, its status change from "waiting for customer" to "waiting for assistance".
As this status change is made automatically, I would like to be able to hide the button in the ticket form.
Is it possible?
You can always use the condition criteria to restrict visibility of the button to those with project administer permission as there may be instances when you want to do that transition when something has gone awry with the automated process.
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