For a single given ticket I would like to add a comment to a JIRA service desk issue every hour or so to.
Is it possible, using add-ons to produce a cron job for this to be added when the ticket is in a certain state i.e. open?
You can do it with this plugin https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview
Very easy and simple...
When installed click on the new menu "Automation" and create new
Enter a name
Select JQL filter trigger, Enter your cron, and JQL filter
Click next and after that you can enter what you want to do.
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