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  • I would like to add a comment to a JIRA Service Desk ticket automatically at a given time interval. Is this possible with JIRA automation?

I would like to add a comment to a JIRA Service Desk ticket automatically at a given time interval. Is this possible with JIRA automation?

For a single given ticket I would like to add a comment to a JIRA service desk issue every hour or so to.

Is it possible, using add-ons to produce a cron job for this to be added when the ticket is in a certain state i.e. open?

1 answer

1 accepted

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Accepted answer

Hi Ashley,

 

You can do it with this plugin https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview

Very easy and simple...

When installed click on the new menu "Automation" and create new

Enter a name

Select JQL filter trigger, Enter your cron, and JQL filter

Click next and after that you can enter what you want to do.

Regards,

Dave

 Hi Dave

Thank you for your super fast reply.  I am aware of this plugin but I am using the cloud based portal service.  Is this plugin available for this platform?

Thanks, Ashley

https://marketplace.atlassian.com/plugins/com.codebarrel.addons.automation/cloud/overview 

Is even more powerful and could be an option but it's not free like the other plugin sad

The Atlassian automation plugin has no "create issue" action though

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