I would like send a request via an email

I would like our customers to send an email to a defined email address and when that email is sent it creates a "request/bug' in Jira with the email as an attachment or as the text (including screenshots) into the bug.

(The bug would be assigned to a default assignee)

Please let me know how to set this up thank you.

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Start with https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

Basically, you need a POP or IMAP mailbox for it to monitor, then emails to that address will be processed as per handler.

The assignee is done outside the email part though - it'll do whatever the "default assignee" setting is in the project.

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