I would like send a request via an email

I would like our customers to send an email to a defined email address and when that email is sent it creates a "request/bug' in Jira with the email as an attachment or as the text (including screenshots) into the bug.

(The bug would be assigned to a default assignee)

Please let me know how to set this up thank you.

1 answer

This widget could not be displayed.

Start with https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

Basically, you need a POP or IMAP mailbox for it to monitor, then emails to that address will be processed as per handler.

The assignee is done outside the email part though - it'll do whatever the "default assignee" setting is in the project.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

174 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you