• Community
  • Products
  • Jira
  • Questions
  • I went over all steps of receiving a request via email but for some reason it's still not working - can someone help?

I went over all steps of receiving a request via email but for some reason it's still not working - can someone help?

I went over all steps of receiving a request via email but for some reason it's still not working - can someone help?

1 answer

Still nothing - is there someone that can login to our account and see what have we configured wrong??

 

I'm sorry, I've made a mistake. I misread your question and pointed you at the doc for outgoing email. You said "incoming email" and "Service Desk", so I should have pointed you to https://confluence.atlassian.com/servicedeskcloud/troubleshooting-issues-with-the-email-channel-732528950.html As for the support, here, we are end-users like yourself. We have no access to your systems. If you run through that new link and still have no luck, then you'll need to explain your configuration here and the results of your troubleshooting. Or you could raise it with Atlassian support (make sure you go through the things in the doc though, as their initial response will probably point you to it, or ask you to check all the same things)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

92 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you