I was able to access Jira on April 20, but could no longer get in as of April 21.

We've been using Jira for a long time.  We had separate Jira login credentials at one time, but at some point, Jira started requiring Atlassian credentials for login.  At that time, everything was fine; I created an Atlassian account and started using those credentials, and didn't have any problems accessing Jira.

In fact, I just created a new ticket in our system last Thursday, April 20.  When I came back in to work on Friday, I tried to view the ticket I had created, but I was interrupted by this prompt.


I clicked "Log in using Atlassian account", and got this response:


I noticed that I had to start using Atlassian credentials (instead of BitBucket credentials) to access our BitBucket repository on Friday.  I suspect the Jira problem must be related in some way.

Did my Jira account somehow become disassociated from my Atlassian account?  Is this a known issue?  Has anyone else run into this problem?  How can this be fixed?

1 answer

1 accepted

2 votes

That would mean that

  1. One of your admins has removed your account or access
  2. The site has been locked out as it is in the process of being removed (owners have chosen to turn it off, or not paid the bill)
  3. Something has gone wrong with the Cloud system

In all cases, you need to talk to the administrators.  In the first two, you'll probably want to be asking for an explanation, in the third one, it's the admins who will need to raise the support call with Atlassian.

Thank you for the response. I checked with my admin, and he had to re-establish my access to Jira from his dashboard.  We're still not sure how this happened, but I am able to get back in now.  I think we can consider this matter resolved.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,321 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot