We've been using Jira for a long time. We had separate Jira login credentials at one time, but at some point, Jira started requiring Atlassian credentials for login. At that time, everything was fine; I created an Atlassian account and started using those credentials, and didn't have any problems accessing Jira.
In fact, I just created a new ticket in our system last Thursday, April 20. When I came back in to work on Friday, I tried to view the ticket I had created, but I was interrupted by this prompt.
I clicked "Log in using Atlassian account", and got this response:
I noticed that I had to start using Atlassian credentials (instead of BitBucket credentials) to access our BitBucket repository on Friday. I suspect the Jira problem must be related in some way.
Did my Jira account somehow become disassociated from my Atlassian account? Is this a known issue? Has anyone else run into this problem? How can this be fixed?
That would mean that
In all cases, you need to talk to the administrators. In the first two, you'll probably want to be asking for an explanation, in the third one, it's the admins who will need to raise the support call with Atlassian.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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