I want to slightly change the default email notification of JIRA service desk. Is there any where we can edit it?

I want to remove the below message which trigger whenever any request get closed.

"This message is automatically generated by JIRA Service Desk.
If you think it was sent incorrectly, please contact your JIRA administrators.
For more information on JIRA Service Desk, see: http://www.atlassian.com/software/jira/service-desk

2 answers

Hi Kumari,

 

You will need to edit 1 or more .vm files for this

You can find more information on https://confluence.atlassian.com/adminjiraserver071/customizing-email-content-802592932.html

Regards

Dave

Thank you Dave. This is very helpful.


					
				
			
			
			
				

And then redo the modification when you upgrade I think

Hi Dave,

I was looking for .vm files which have been used in JIRA Service desk (by following the above link) for default notification so that i can edit it as per our requirement. But it seems like we can edit the notification for JIRA tool instead of JIRA Service desk.

Please guide me to perform the changes in JIRA service Desk notification.

 

0 votes

Hi Kumari,

you actually can edit issue driven notifications in JIRA Service Desk Cloud and JIRA Service Desk Server (since Version 3.3.0). If you want to edit the footer of your email notifications you have to edit the HTML and plain text templates.

For more information please the following documentation for Cloud:

https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html

This is the documentation for Server 3.3.0:

https://confluence.atlassian.com/display/SERVICEDESKSERVER033/Configuring+service+desk+notifications

 

Unfortunately it is not possible to edit notifications regarding account events (e.g. account creation, agent invitations, ...)

Kind regards

Dominik

Actually, we are using JIRA Service Desk 2.6 version ; And Client currently don't wants to upgrade it to 3.3 version. And i don't find this feature in 2.6 version.

Thanks for your help.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,772 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you