I want to remove the below message which trigger whenever any request get closed.
"This message is automatically generated by JIRA Service Desk.
If you think it was sent incorrectly, please contact your JIRA administrators.
For more information on JIRA Service Desk, see: http://www.atlassian.com/software/jira/service-desk"
I was looking for .vm files which have been used in JIRA Service desk (by following the above link) for default notification so that i can edit it as per our requirement. But it seems like we can edit the notification for JIRA tool instead of JIRA Service desk.
Please guide me to perform the changes in JIRA service Desk notification.
you actually can edit issue driven notifications in JIRA Service Desk Cloud and JIRA Service Desk Server (since Version 3.3.0). If you want to edit the footer of your email notifications you have to edit the HTML and plain text templates.
For more information please the following documentation for Cloud:
This is the documentation for Server 3.3.0:
Unfortunately it is not possible to edit notifications regarding account events (e.g. account creation, agent invitations, ...)
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