I want to make the resolution field only required for a single project.

I have created a separate field configuration and assigned that configuration to a project and screens, but I do not have an option to make that field required? Thoughts?

3 answers

0 votes
Joe Pitt Community Champion Feb 03, 2015

The resolution field is ALWAYS required when presented. That is why it should only be on the screen presented during the transition you where you want it set.  By saying you don't want it required, you are also saying you don't want to use any of the built in filters, such as assigned to me, that are based on the resolution field being set or not. An issue will continue to show as assigned even if it is in whatever status you use for complete/closed.

Joe - I have the resolution field on every project and it is not required to be completed. In the default field configuration I have the option to set the field as required or optional. When I create a second field configuration those options are removed. I do not have the option to set it as required or optional.

0 votes

You don't want the Resolution field to be mandatory.  If it is, then you'll be creating issues that are "resolved" instantly, so JIRA and your users will treat them as done.

If you really do want that, just place the resolution on the "create issue" screen.  It's not technically mandatory, but it will have the desired effect.

You could create a custom workflow for those projects not needing the resolved status and resolution. Create a status like "Done" or "Completed" and don't even offer the resolution field in the transition screen. Unless I am misunderstanding your question.

Best regards,
George

Joe Pitt Community Champion Feb 03, 2015

But you would want to set it with a post function or the issue will always show in the assigned to me filter and if you use the open vs. resolved chart the results would be misleading. Bottom line is the field needs to be set somehow when the issue is completed.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,138 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot