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I want to be able to create tickets for future actions

I want to create a task today "Delete John Does account on 31 March 2022"

The ticket should not appear in open tickets list.

The ticket should be opened at a specific date (otherwise 'Time to resolution' will be +3 months only for this issue)

any suggestion?


Already looked to:

Thank you


2 answers

0 votes

Hi @Alessio Conti ,

I'd also recommend Nick's solution, i.e. creating a JQL that hides those issues with time to resolution more than 3months in the future: "Time to resolution" <= 3m. There are some other advanced JQL function you could use, as described here. 

Hi Carlos, I think is not what my boss needs. Thank you.

0 votes

Hi @Alessio Conti 

Just create a task with a due date, then create a filter to not show issues where due date is not equal to today and finally use that filter in a gadget. It is the simplest approach.

You can also do bit of automation to transition issues/tasks based on due date using automation rules as well.


Hi Ravi,

thank you so much! What idea do you have about the automation rule in this case?

Thank you

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