I want to add service desk request participants automatically based on issue type

We have just set up a Service Desk for a client and they want particular customers to always be added as request participants.  Some for all requests and others for just one request/issue type.  It would be good to automate this.  I had hoped to be able to do it with the automation rules but adding request participants doesn't seem to be an option when creating an issue.

 

Does anyone know how we can make this happen?

1 answer

0 vote
Gerry Tan Atlassian Team Oct 05, 2016

You can write your own automation THEN action (if such add-on don't already exist in Marketplace – or engage an Atlassian Expert to do it).

Here are some relevant developer documentation:

Update:

There's also a JSD feature request for this: https://jira.atlassian.com/browse/JSD-1530 with some KB workaround and discussion. Feel free to participate / vote smile.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

200 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you