I want to add service desk request participants automatically based on issue type

We have just set up a Service Desk for a client and they want particular customers to always be added as request participants.  Some for all requests and others for just one request/issue type.  It would be good to automate this.  I had hoped to be able to do it with the automation rules but adding request participants doesn't seem to be an option when creating an issue.


Does anyone know how we can make this happen?

1 answer

0 votes
Gerry Tan Atlassian Team Oct 05, 2016

You can write your own automation THEN action (if such add-on don't already exist in Marketplace – or engage an Atlassian Expert to do it).

Here are some relevant developer documentation:


There's also a JSD feature request for this: https://jira.atlassian.com/browse/JSD-1530 with some KB workaround and discussion. Feel free to participate / vote smile.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,943 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you