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I want each user to delete only the issues created by themselves


I want each user is able to delete only the tickets created by themselves and they can not delete the other user`s issues.

Can I configure the permission schemes (deleted issues) so that only the creators of the issues can delete them?




2 answers

2 votes
Joe Pitt Community Leader Aug 23, 2019

Do not delete issues.

When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.
Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

0 votes

Set the project(s) permission scheme so that it says "Delete = Reporter" (and no others).  People will then be able to delete issues they created, but no others.

But.  Listen to @Joe Pitt - I'm not 100% with him in the solution (I slightly prefer "move to a trash project" for plain Jira, and a more "won't do status" for Scrum projects), but I'm 100% behind the "don't delete" message.

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