It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I want each user to delete only the issues created by themselves

hi,

I want each user is able to delete only the tickets created by themselves and they can not delete the other user`s issues.


Can I configure the permission schemes (deleted issues) so that only the creators of the issues can delete them?

Regards.

Rosana

 

2 answers

2 votes
Joe Pitt Community Leader Aug 23, 2019

Do not delete issues.

When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.
Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

0 votes

Set the project(s) permission scheme so that it says "Delete = Reporter" (and no others).  People will then be able to delete issues they created, but no others.

But.  Listen to @Joe Pitt - I'm not 100% with him in the solution (I slightly prefer "move to a trash project" for plain Jira, and a more "won't do status" for Scrum projects), but I'm 100% behind the "don't delete" message.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

260 views 1 2
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you