I've lost my ability to group by Epic on the project Kanban board.

Braden Turner April 3, 2024

A couple of weeks back I had enabled the option to group issues by Epic, which was a really easy way to see all of the issues related to a single epic. This is only impacting a single project, all others I can still group by epic. I'm not sure what I changed to lose this ability, but I desperately want it back. Some context, I've created a 'Strategic Initiatives' project that houses Strategic Initiatives (parent) and Initiatives (Child). This is where I'd like to group by epic, in this case the Strategic Initiative. I created 

I've made changes to my system since this occurred, so I can't restore from a backup. I've also gone through settings from a project where it works to see if there's something obvious missing from my other project, but I can't see anything. 

 

Would love any suggestion. Thanks 

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John Funk
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April 3, 2024

Hi Braden,

Did you rename the Epic issue type to Initiatives? Or some other name? Or what is the name of the Issue Type at Level 1? 

Braden Turner April 9, 2024

Hi John. I created new issues types. I wish I could add a screenshot, but here is the order they display:

Strategic Initiative - Hierarchy 3

Initiative - Hierarchy 2

Epic (this was existing) - Hierarchy 1

I'm pretty confident this was the same hierarchy that was in place when it was working. I have created new Workflows and Workflow Schemes, not sure if that would be the cause. 

I appreciate your help. 

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John Funk
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April 10, 2024

Are you back up and running now? 

Braden Turner April 10, 2024

No, the issue still exists. 

John Funk
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April 10, 2024

Now that the hierarchy is there, what is the issue? 

Braden Turner April 12, 2024

I'm unable to group them to their parent. For example, on my Kanban board I was able to group them by epic, and it grouped all the Initiatives (child) with the Strategic Initiative (parent). 

 

Now, when I use the 'Group by Epic' toggle nothing happens, they do not get grouped to their parent. 

John Funk
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April 13, 2024

Yeah, I don't think you are ever going to be able to group them above that level 1 which is "Epic" level. 

Braden Turner April 13, 2024

That's really odd because it was working at one point. Something must have changed but I don't know what. 

John Funk
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April 13, 2024

You can always put in a support ticket with Atlassian and see what they say. 

https://support.atlassian.com/contact/#/

Please update back here if you get a resolution. 

Fredrik Carlsson May 6, 2024

We're having the same problem here! Before we could group by Epic in the Board view. Now the option is gone and clicking the Epic toggle does nothing.

Under "Group By" we now have: assignee, subtask and none.

 

Screenshot 2024-05-06 142616.png

 

We are using a team-managed software project. 

 

What has changed in the software to effect this behavior? This is really disrupting our operations as the group by Epic was fundamental to keeping things well organized.

 

Hoping there's a solution to this problem.

 

Sincerely,

Fredrik

Bill Sheboy
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May 6, 2024

Hi @Fredrik Carlsson --  Welcome to the Atlassian Community!

Have you confirmed your project has any Epic issues?

When I try this with a team-managed project with no Epics in the project, the Epic option is not shown under Group By on the board.  As soon as I add an Epic issue to the project it becomes available.

Kind regards,
Bill

Fredrik Carlsson May 6, 2024

Hi Bill,

I'm not quite sure how you mean. Do you have the option to group Epics in this menu shown below?

 

Screenshot 2024-05-06 160826.png

 

Something strange is going on it seems. When I go to the backlog of the project all issues there appear to not be linked to an epic, but if I click the issue the epic link appears (but disappears again if I refresh the page)

Screenshot 2024-05-06 161054.jpg

When I click/open an issue:

Screenshot 2024-05-06 161949.png

 

I am not familiar with the List view (which earlier today was listed as New) but looking thru that I can see the epics and also see the hierarchy/relationship between Epics, Tasks/Stories and Subtasks. This view is sorta useful in the sense that it groups things similar to how we are used to but "breaks" when you apply filters (the grouping/hierarchy disappears) so unfortunately not very good for our needs.

 

I also took a double check to make sure the Epics are associated with Sprints as per the screenshot below, but still no success with the Board-view:
Screenshot 2024-05-06 162616.png

Bill Sheboy
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May 6, 2024

What I observed was this:

  • For a team-managed project, the Epic option was only listed in the Group By dropdown when there were epics issues in the project.  When no epics existed, the option was not displayed in Group By.
  • For a company-managed project, I am inconsistently seeing Epic displayed or not, in the Group by dropdown.

 

The announcement for changes to Group By just got posted in the community a few hours ago:

https://community.atlassian.com/t5/Jira-articles/New-quot-Group-By-quot-Board-Filter-for-kanban-Scrum-Board/ba-p/2689651

I recommend responding to that thread to ask how it is supposed to work, and submitting a defect if it is not working.

Fredrik Carlsson May 6, 2024

Thank you Bill, I will look into that.

 

Best,

Fredrik

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John Funk
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May 20, 2024

Hey @Braden Turner  - Were you able to work this out? 

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