I've installed JIRA Suite Utilities to our On-Demand instance. How do I use it? I can't find it anywhere!

Seriously. I realise this probably makes me look very stupid.

I installed the add-on successfully. I check it in Add-Ons and it is enabled. I have re-indexed the instance. Now I cannot find how to use the Suite at all!

Thanks for any help.

1 answer

1 accepted

This widget could not be displayed.

The suite adds functions in standard places. You'll find certain lists of things you can select from when configuring the system have got longer.

I'm not sure what you're expecting the answer to "how do I use it" to be. You should only install plugins to add functionality that you are missing, so to install a plugin, you generally already know what you're trying to add and have hence selected a plugin to try to do it.

There's loads of functions this thing adds, so I can't really answer without knowing why you added it! What are you wanting it to do?

Thank you Nic for getting back to me so quickly.

Yes you're right more detail might help! I'm specifically looking for the functionality to add the "Field Required" workflow validator. Trying to make the fields "log time" and "resolution" as required when closing an issue (in the relevant "resolve issue" transition screen) without making those fields either visible or required on other transition screens.

I cannot see any extra options that would allow this but I'm sure I'm not looking in the right place.

Ok, validators, yep. The addon adds more validators to the list of ones you can select.

You need to edit the workflow to add validators to transitions. Once you're in the edit-transition screen, you'll find three tabs - conditions, validators and post-functions, all of which have an "add" option. When you use that, the next screen will be asking you "what *type* of validator do you want" and giving you a list of many options. You should find that the addon has added several to this list, including "check if field is filled in"

By the way though, you don't need to bother with "resolution". If you put it on a transition screen, it will get set to something no matter what.

That works perfectly. I knew I wasn't looking in the right place!

Yes I can now see all the relevant tabs and the new options regarding validators. Tested it, works as hoped for. And yes indeed Resolution is set to at least something by default so I'll only do this for Log Work. Which by the way is called Time Spent in this case, bit weird, but it seems to do exactly the same thing to the time estimates as Log Work, so whatever.

Thank you very much for your speedy and super helpful responses.

@Adaptavist I followed your instruction to the letter but I do not see anything other then the three default options. What am I missing? We're on Jira Cloud.

If you've enabled the add-on in cloud, then you will have more than three options.  You'll need explain what you've done in full here.

 

That is a good point.....enabling it. Thanks I did not know that needed to be done. Only instaled add-ons so far which then automatically are enabled. Thanks!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

578 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you