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I stopped receiving email notifications

With no changes to my notification settings I noticed I have stopped receiving emails when mentioned on tickets I am watching on Jira and pages I'm following on Confluence 

1 answer

If you do not have JIRA admin rights have the JIRA System Administrator mail cache/queue to see if they are stuck in a backlog.

If the mail queue is empty:

-- then for Confluence the person updating the confluence page removed the notification to Watchers checkbox.

--for JIRA check the system automation rules and see if audit logs reveal anything

thanks for replying, I tried this but didn't work:(

clarifying question are you referring to the notification links in confluence or the actual e-mails in outlook?

The actual emails in Outlook. Sorry for not explaining enough.


Daniel Ebers Community Leader Jan 24, 2021

So, if the mails leave Confluence correctly but missing in Outlook this suggests there is a spam filter or filtering rules "hiding" the mails - or the mail servers involved (between Confluence infrastructure and your receiving mail server is causing trouble).

Do you have a mail administrator (the one who provides you the mail service) which could help in further debug?

Like Carla Ann Rowland likes this

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