Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I stopped receiving email notifications

Hi,

I stopped receiving email notifications - my email address and notification settings have not changed but I'm not receiving any notifications.

 

Can anyone help?

Thanks

John Sheard

1 answer

1 accepted

0 votes
Answer accepted
Peter Bengov Community Leader Jan 12, 2021

Hi @John Sheard more context will help - are all notifications gone? Only for some tickets or some actions? 

Have you tried reaching out to your instance admin? 

Hi @Peter Bengov

Yes all notifications for all actions appear to have stopped. I've seen similar issues discussed by other users in this community. They were caused by an email bouncing for some unknown reason which caused Jira to stop sending notifications. The fix was for an Atlassian Support person to reset something at their end. I'm hoping someone from Atlassian will see this and do the same for me.

Peter Bengov Community Leader Jan 12, 2021

You could always speed things up by opening a ticket for the support team: https://support.atlassian.com/

Hi @John Sheard 

Have you checked out the Support Documentation regarding Configure email in Jira applications: https://support.atlassian.com/jira-cloud-administration/docs/configure-email-in-jira-applications/

Are you using the default email in JIRA or were you sending from your own domain?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you