So here is my workflow: http://imgur.com/a/K4I9R
And I have this issue: http://imgur.com/a/LH2ay
The problem I am having is that this issue is still in the "unresolved" state (red arrow). I've been able to update my workflow so that I have a Post Function that automatically resolves issues when they get into the the "done" staging going forward. However this issue is already there and I can not move back backwards and forwards into this "done" stage again where this Post Function would be triggered. So now I am stuck with this issue in all of my reports just sitting there, even though work was completed on it a week ago. :-/
Can anyone help?
Your workflow doesn't have any way to move back from "ready" or "done". I would add routes back, even if they're limited to the project lead or admins only.
For issues that are now stuck without a resolution and can't be pushed back, you have several options, but I would go with one of the more obvious ones:
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