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  • I recently attended a Service Now Demo and they claim to have the a way to reply/update their request via email. Is there a plugin that will allow me to do this in JIRA?

I recently attended a Service Now Demo and they claim to have the a way to reply/update their request via email. Is there a plugin that will allow me to do this in JIRA?

I recently attended a Service Now Demo and they claim to have the a way to reply/update their request via email. Is there a plugin that will allow me to do this in JIRA?

1 answer

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That is a default functionality in JIRA.

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

There are few plugins like JEMH which gives more flexibility.

thank you Jobin. I read that in the documentation but it wasnt clear if it could also be configured to advance the workflow. Is that possible?

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