• Community
  • Products
  • Jira
  • Questions
  • I recently attended a Service Now Demo and they claim to have the a way to reply/update their request via email. Is there a plugin that will allow me to do this in JIRA?

I recently attended a Service Now Demo and they claim to have the a way to reply/update their request via email. Is there a plugin that will allow me to do this in JIRA?

I recently attended a Service Now Demo and they claim to have the a way to reply/update their request via email. Is there a plugin that will allow me to do this in JIRA?

1 answer

1 vote

That is a default functionality in JIRA.

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

There are few plugins like JEMH which gives more flexibility.

thank you Jobin. I read that in the documentation but it wasnt clear if it could also be configured to advance the workflow. Is that possible?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,178 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you