I only want customers to see issues that they (or other customers) create. Is this possible?

We use the Jira Cloud solution.  We set up one project for a client.  Users from that client can create issues.  I want everyone to be able to see those issues, clients as well as the internal team (PM/Devs/etc.).  Internal team members create issues/tasks/etc.  I don't want the client to be able to see the internal issues (essentially, they don't need to see how the sausage is made).

I know we could create different projects, but I want to minimize overhead for the PM and rest of the team.  Additionally, the internal team will make mistakes and create issues in the wrong project, etc. etc.  I just want a solution that minimizes the overhead on people and lets the software deal with the complexity.

Do I use roles for this?  How do I do this?  Note, in some cases, I want the client users to see items that are created by the internal team.  For example, if the PM creates a Kanban board and then creates an Epic to use to filter issues for the board, I need the client to be able to link their Issue to that Epic so that their Issue shows up on the appropriate Kanban board

1 answer

0 vote
Mikael Sandberg Community Champion Aug 22, 2017

Security Scheme allows you to control which issues users and/or groups can see. Have a look at the documentation for it, https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

758 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you