I only want customers to see issues that they (or other customers) create. Is this possible?

We use the Jira Cloud solution.  We set up one project for a client.  Users from that client can create issues.  I want everyone to be able to see those issues, clients as well as the internal team (PM/Devs/etc.).  Internal team members create issues/tasks/etc.  I don't want the client to be able to see the internal issues (essentially, they don't need to see how the sausage is made).

I know we could create different projects, but I want to minimize overhead for the PM and rest of the team.  Additionally, the internal team will make mistakes and create issues in the wrong project, etc. etc.  I just want a solution that minimizes the overhead on people and lets the software deal with the complexity.

Do I use roles for this?  How do I do this?  Note, in some cases, I want the client users to see items that are created by the internal team.  For example, if the PM creates a Kanban board and then creates an Epic to use to filter issues for the board, I need the client to be able to link their Issue to that Epic so that their Issue shows up on the appropriate Kanban board

1 answer

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Mikael Sandberg Community Champion Aug 22, 2017

Security Scheme allows you to control which issues users and/or groups can see. Have a look at the documentation for it, https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html

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